You need to check when was the last time you’ve logged in in our platform!

As explained in our Terms and Conditions, an account is automatically canceled if the user doesn’t use its account for at least one year, without prejudice of other contractual, legal or tax obligations that, by its nature, should survive termination, such as any pending or due payment.

If this is not your case, please contact our support center and we’ll guide you through the process. Just click on the “Contact” option on the top or bottom of the page.